Privacy Policy

This document sets out the privacy policy of TOTALLISTER PTY LTD ABN 95 155 821 944 (referred to in this privacy policy as 'we', 'us', or 'our'). For the purposes of applicable data protection law, (in particular, the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and the UK Data Protection Act 2018), your data will be controlled by us.

This privacy policy applies whenever we collect your personal information (or personal data). This includes between you, the visitor to this website (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website and also where we are directed by a third party to process your personal information. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and the provision of our services to you.

We take our privacy obligations seriously and we've created this privacy policy to explain how we collect and treat your personal information. Personal information is any information which could identify you.

We may collect personal information from you when you contact us via our website, enquire about our services, engage our services, or otherwise correspond with us. The data we collect may include:

• Your name, email address, and other contact details
• Account details including passwords and usernames
• Details about your business (where applicable)
• Your preferences and opinions about our services
• Information about your usage of our website and services
• Other information relevant to your enquiries or use of our services

We collect this information from you when you:

• Complete forms on our website
• Contact us directly via email, phone, or our contact forms
• Create an account with us
• Use our services
• Subscribe to our newsletters or other communications
• Browse or interact with our website (through cookies and other tracking technologies)

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide our services to you
• To communicate with you about our services
• To improve our services and develop new ones
• To conduct our business and perform other legitimate business operations
• To market our services to you (with your consent where required)
• To comply with our legal and regulatory obligations

We may disclose your personal information to:

• Our employees, contractors, and related entities
• Service providers we use to operate our business
• Professional advisors, such as lawyers and accountants
• Government agencies, when required by law

Depending on where you are located, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details below.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.

Our website may contain links to other websites. These websites have their own privacy policies, and we are not responsible for their operations or their policies.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you would like further information about our specific retention periods for your personal information, please contact us using our email address provided below.

To provide our services, we may transfer the personal information we collect to countries outside of the UK or EEA which do not provide the same level of data protection. When we do so, we ensure appropriate safeguards are in place to protect your information.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy. Where we make any significant changes, we will endeavour to notify you by email.

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us at hello@subnetexpert.com